For one of our clients – customer experienced technology company providing outsourced sales, support, and business process solutions to large corporations, we are looking for – Medical Device Maintenance Expert with Polish and English (HYBRID).
Responsibilities:
*Answer incoming phone calls and emails from customers inquiring about medical equipment and services, providing efficient responses and assistance;
*Offer technical support and guidance to customers, helping them troubleshoot any issues with medical devices;
*Address customer questions and concerns, escalating more complicated or unresolved cases to the appropriate teams when necessary;
*Keep comprehensive and up-to-date records of all customer communications, ensuring information is properly logged in the system;
*Collaborate with internal departments and teams to guarantee that customer issues are resolved quickly and effectively;
*Provide exceptional customer service specifically tailored to meet the needs and expectations of the Polish-speaking market.
Qualifications:
*Fluency in Polish and a strong command of the English language, both spoken and written;
*Previous experience working in customer service or within a call center environment is beneficial but not required;
*Excellent communication skills, both verbal and written, and a strong ability to solve problems creatively and effectively;
*Ability to address technical inquiries with clarity, guiding customers through troubleshooting steps with ease;
*Familiarity with medical devices or health-related technologies will be considered a valuable asset;
*Proficiency in utilizing customer service software and tools, as well as advanced knowledge of Microsoft Office applications.
Our client offer:
*Office location – good transport links and close to the metro;
*Full-time job, day and later shifts, home office option;
*Health Insurance – after 3 months, with the option to add a family member;
*Gym membership – access to 200+ fitness centers;
*Meal vouchers.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
