For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Team Manager with Slovenian and English.
Responsibilities:
*Supervise and monitor daily activities of a team of call center agents, ensuring adherence to company policies and legal regulations;
*Provide regular coaching and feedback to employees to help them meet and exceed performance goals;
*Address performance issues, implement improvement plans, and take corrective actions when necessary;
*Ensure service quality aligns with key performance indicators (KPIs) and financial targets;
*Handle escalated customer interactions and serve as a subject matter expert when needed;
*Organize team meetings and activities to facilitate communication and engagement.
Qualifications:
*Previous experience in a supervisory or team leadership role is an advantage;
*Strong proficiency in English (B2 or higher) and Slovenian (C1 or higher) for effective communication;
*Proven ability to lead, mentor, and develop team members to achieve high performance;
*Strong multitasking and problem-solving skills, with the ability to work under pressure and meet deadlines;
*Excellent verbal and written communication skills for clear and professional interaction;
*Flexibility to work on-site with a rotating schedule, including weekends, as needed.
Our client offer:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Relocation assistance for EU candidates moving to Bulgaria;
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.
