Entry-level Technical Support Specialist with German and English (Remote)

Astrea Recruitment • Full-time • Remote (София, Sofia City, Bulgaria) • BGN 2,500 - BGN 2,900 / month • 3d ago

For one of our clients - a customer service technology firm offering outsourced sales, assistance, and business operations solutions to major enterprises, we are looking for – Entry- level Technical Support Specialist with German and English (Remote).

Responsibilities:

*Provide first-level technical support via phone and email for customers encountering issues

with printers and imaging products, ensuring clear communication and quick resolution;

*Troubleshoot and diagnose hardware and software problems related to printers and imaging

devices, offering step-by-step guidance to users;

*Maintain detailed records of customer interactions, technical issues, and resolutions to ensure accurate reporting and follow-up on open cases;

*Assist customers in installing, configuring, and setting up printers and imaging products, providing user-friendly instructions;

*Collaborate with senior technical support teams to escalate complex issues, ensuring a smooth and efficient resolution for the customer.

Qualifications:

*Strong communication skills in both German and English, with the ability to explain technical issues in a clear and concise manner;

*Prior experience or strong understanding of technical support processes, particularly in troubleshooting and resolving issues with printers and imaging devices;

*Basic knowledge of common operating systems (Windows, Mac OS) and printer software, including drivers and configuration settings;

*Ability to work independently, manage multiple cases simultaneously, and prioritize tasks to meet customer service standards;

*Excellent problem-solving abilities, with a customer-focused approach and the patience to handle technical inquiries from users of varying technical skill levels.

Our client offers:

*Standard working time, Monday – Friday, Remote option;

*Health Insurance – after 3 months, with the option to add a family member;

*Gym membership – access to 200+ fitness centers;

*Meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step.